Child Care Resource & Referral works together with all community stakeholders to advocate in the best interests of our children, families, communities, and futures. Anyone and Everyone can be an advocate, for more information about how to join our advocacy efforts, contact CCR&R at 815-741-1163.

Important from Child Care Resource & Referral

Please continue to contact your state legislators and the Governor. Tell them:

1) Stop the cuts to the Child Care Assistance Program.

2) Find revenue to protect human services and pass a fair budget that protects children and families!

*CALL NOW: Springfield number: 217 782-0244; Chicago number: 312-814-2121*

What this means for our families and providers…

1) Please continue to send requests for redetermination forms, certificates, provider change, change of information or status
information via email at
Be sure to include your family name, social security and/or case number and what type of form is being requested.

2) Although the phone lines are busy, they are open. Please continue to call during our regular phone hours.

Monday 8:30 am-4:30pm
Tuesday 8:30 am-11:30am
Wednesday 8:30 am-4:30pm
Thursday 1:30 pm-4:30pm
Friday 8:30 am-4:30pm

Important Information from IDHS


Are you paid by direct deposit? The Office of the Comptroller offers a very good option to see payment information. There’s a difference area of their website and it requires the provider to sign up for a passcode/PIN. the providers are able to view the exact same information that comes on a paper check? month of service, date of issue, amount, case number, client name, chidrens names and amount paid for each child. Also, deductions to the payment or add-ons are also listed. To sign up for this, direct deposit recipients need to call the Office of the Comptroller Direct Deposit Unit at (217) 557-0930.
*Payments are generally issued by The Office of the Comptroller 1-3 working days after the approval date.

Generally, debit card payments will be on the card two working days after the payment is issued. With the new cards, it sometimes take 2 ½ to 3 working days after the issue date to reach the card account.

The DHS Payment Information Line (217-524-9041) is working. Providers and clients can use that number to hear a recording of the current payment process, and other information.


Financial Assistance:

Child Care Assistance Program (CCAP)

Phone Hours: 8:30 am-4:30 pm

Monday through Friday

(815) 741-4622 In Joliet
(800) 641-4622 Outside Joliet
Fax: 815-741-1170

Due to COVID-19, our CCAP Lobby is closed to all visitors.  Please call (815) 741-4622 or email us at

Walk-in Hours: 
Monday through Friday
8:00 am – 4:30 pm

Please see the Financial Assistance page for current State of Illinois Child Care Assistance guidelines. 

Payment Updates for Providers
Please call (217) 524-9041


Child Care Referrals
and Community Resource

Phone Hours:
8:30 am – 4:30 pm

Monday through Friday

(815) 741-1163 In Joliet
(800) 552-5526 Outside Joliet

Events/Trainings Calendar
Click here to learn about more upcoming trainings and events

*All sessions require pre-registration.

Click here for more information and to register.


The Census Bureau also provides a wide array of resources and outreach materials for partners promoting the Census.