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COVID-19 Resources for Providers


As a result of the “shelter in place” we are taking every precaution and our offices will remain closed until May 30th.

However, please note that CCAP paperwork is still being processed!

  • Requests for paperwork or forms can be made by emailing us at 
  • Paperwork can be dropped off in either of our two drop boxes, located in the hallway or parking lot; emailed to or faxed to 815-741-1170. 

For all questions or case updates please call our hotline at 815-741-4622 or email us at

Updated FAQs (May 11th) for Families from the Governor's Office of Early Childhood Development:

COVID-19 Priorities Essential Workers Child Care Application--PEW Applications will be extended through May 30th.

During the declared COVID-19 Public Health Emergency, the children of Prioritized Essential Workers are eligible to receive child care through the Illinois Department of Human Services (IDHS) Child Care Assistance Program (CCAP).  Prioritized Essential Workers include those working in Health Care, Human Services, essential Government services (e.g. Corrections, law enforcement, fire department), and essential Infrastructure.

IDHS is offering child care assistance as a support to the priority essential workers that do not have the option to work remotely.  This service should be treated as an option of last resort.  If at all possible, it is best for your children to remain at home and practice social distancing during the COVID pandemic.

If you have any questions about your work status, email or go to

To download a Prioritized Essential Worker Child Care Application click the link /Portals/12/Covid/COVID-19-Child-Care-Application-4-3-2020.pdf?ver=2020-04-06-093649-163

Finding Emergency Child Care

For assistance in finding an emergency child care program please call our toll free hotline at 1-888-228-1146 or visit

As always, our Referral Specialist is always here to assist you in determining your child care needs and can answer any questions you may have on finding quality care that meets your family’s needs  For additional information or resources please call 815-741-1163 Ext. 227.

Existing CCAP Cases

  • All current CCAP eligibility approvals that end in March, April, and May will automatically be renewed for 6 months.  All information will stay the same.  However, if you would like to update your case, please request a Change of Information form.  At this time IDHS will not be sending out new approval letters for the automatic redeterminations.
  • All current CCAP family copays have been lowered to $1.00 for the months of April and May.
  • We understand that at this time your normal child care provider may not be available for care.  If you are an essential worker, please contact us to add an additional provider during this temporary “shelter in place” mandate.

Additional Resources

For a Family Toolkit and Educational resources: Resources for Programs and Families During COVID-19

For more information about the Coronavirus please visit the CDC website at or the State of Illinois Coronavirus Response website at

If you have questions about child care-related responses to COVID-19, email: or visit

Contact Us

Child Care Resource & Referral
801 North Larkin Avenue Suite 202
Joliet, IL 60435
In Joliet:(815)741-1163 -or- TTY (815)741-1692